Shipping Information

Shipping is Free Australia Wide for all orders from Temptag

Standard Shipping

We use Australia Post e-Parcel for majority of our deliveries. This is a registered service which can be tracked. Estimated delivery times are 2-4 days. For suburbs and regional areas add a day or two accordingly, depending on distance from the CBD.This service requires a signature upon delivery, so we recommend you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Post Office. Carriers will not leave packages unattended/unsigned for. Australia Post may email or sms a day prior to delivery.

Express Shipping

We use Australia Post e-Parcel EXPRESS delivery. This is a registered service which can be tracked. Estimated delivery times can be found here. This service is usually next day delivery to all Australian Capital Cities provided orders are placed before 3pm on a business day (although may take a little longer during peak periods like Christmas). Please note, regional areas are not usually a next day service. Express is not guaranteed for NT.

This service requires a signature upon delivery, so we recommend you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Post Office. Carriers will not leave packages unattended/unsigned for. Australia Post may email or sms a day prior to delivery.

International

Shipping charges for International orders will be calculated at checkout based on the order weight and your location. Temptag ships Australia wide and to over 45 counties, including the USA, UK and New Zealand.  A full list of the countries we ship to is as follows:

Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong/SAR/China, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Norway, Papua New Guinea, Phillipines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, South Korean, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, United Kingdom, United States and Vanuatu.

Countries outside of Australia will receive orders in approximately 2-10 working days (transit time varies based on destination country and performance of postal service/s).

Shipping Partners

Our products are delivered via Australia Post or DHL Express. An email with the tracking number is sent at the end of the business day. Shipping duration is generally 1-6 working days depending on the location of the customer. In the event that the courier returns the goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of redelivery.

Your order will be delivered between 7am and 9pm. As couriers do not deliver on public holidays, you can expect your order on the next business day. Delivery time does not include weekends or public holidays. If you’re not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your order.

Refused Shipments

If you refuse a shipment from Temptag, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Temptag. This amount will be deducted from your merchandise refund.